FAQ's and Articles
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Frequently Asked Questions


Q: What is solar energy?
A: A solar energy system creates usable power from sunshine. There are two basic kinds of systems: Photovoltaic or PV uses sunlight to generate electricity. It’s the same technology found on pocket calculators, just on a larger scale. PV systems can be designed to generate the majority of the electricity used in your home, or just a portion of it. Thermal solar uses sunlight to heat water; typically this is used for a home’s hot-water supply. A well-designed thermal system can be extremely effective, and provide most of the hot water used in your home.

Q: Does solar work only on sunny days?
A: Solar systems work even when it’s cloudy. Naturally, cloud cover reduces the amount of solar radiation reaching the panels, but the system will produce some electricity and/or heat on all but the most overcast days.

Q: How does solar electricity work?
A: This technology is called “photovoltaic” or PV. Sunlight hitting silicon cells in a module generates a DC, direct current. This current goes to an inverter in the house, which turns it into household AC, alternating current. Grid-connected systems are linked to the regular electrical grid, and reduce the amount of current the house draws from the power company. Off-grid PV systems are completely independent of the power company. They require extensive battery backup and are more complex to install and run.

Q: Will a solar PV system give me electricity if there’s a power outage?
A: That depends on the kind of system you have. Grid-tied systems, those without batteries, will automatically shut down if the power goes out, for safety reasons. This prevents power from entering the grid and causing injury to maintenance crews. Only PV systems with battery back-up will provide electricity if the power goes out.

Q: What happens at night or when the sun does not shine?
A: Since solar requires sunlight to produce electricity, you will receive electricity from your utility at night or when the sun does not shine.

Q: What is the best time of the year for solar?
A: In the Phoenix, Arizona area the best month for solar is May because of the temperature and the amount of sunlight. Solar systems generate more electricity in cooler temperatures. Winter days produce more power, however there are fewer hours of sunlight.

Q: How do solar thermal systems work?
A: Fluid running through a solar collector is heated by sunlight hitting the collector. This heated fluid circulates through a storage tank, where it transfers its heat to the water in the tank. The storage tank is part of the regular water supply replacing the conventional water heater. The solar fluid never touches the water. Our unique third-generation system design handles this process very efficiently, for quieter operation, better output, peace of mind, and much less maintenance than conventional thermal systems.

Q: Is solar power for everybody?
A: Anybody who has a good site can benefit from a solar energy system. Once you get it installed, the power is free.

Q: What’s the best place to mount solar panels?
A: Direct sunlight is the most important factor. For most people that means mounting the system on the roof. Refer to the Installations section to view pictures of some of the solar power systems installed by Carslon Solar Technologies.

Q: What regular maintenance do I need to do?
A: PV systems are inherently very low-maintenance, requiring the system owner only to wash the solar modules down with water when they get dirty so light can get through. Conventional thermal solar systems require regular venting, but our third generation solar thermal systems don’t even need that.

Q: How long will my system last?
A: If properly installed, it should last over 40 years. Our manufacturer guarantees the PV modules will produce 80% of the power they did the first year for 25 years, and our thermal collectors for 10 years. For additional information see our warranty section.

Q: What technical knowledge do I need?
A: Basically none. We’re always glad to supply any technical information you might want, but you definitely don’t have to become an expert. Most people enjoy monitoring their system to see what it’s doing, and we provide very convenient ways of doing this, but the fact is our systems run just fine all by themselves.

Q: How will a solar energy system affect my home’s resale value?
A: Studies show that most Americans would pay more for a home with a solar system already installed. Studies have concluded that for every dollar saved annually in energy costs, that will add 20 dollars to the value of your home.

Q: Does a solar system increase my Arizona property tax?
A: Solar systems are exempt from Arizona property taxes and are not included in the valuation of your home for tax purposes.

Q: Are solar energy systems vulnerable to weather?
A: Our modules and collectors have tempered safety glass set deep into heavy-duty frames, and our mounting system is extraordinarily robust. Properly installed systems are at least as strong as the roof they are mounted on, if not stronger.

Q: How much does a solar energy system cost?
A: It is impossible to give a simple answer, since this depends on the size of your system, home layout, and other variables. Certainly the cost has gone down dramatically in recent years, and now there are tax credits, utility rebates and other incentives. Take a look at our Solar Calculator to get an estimate of how much a system would cost you.

Q: What size system do I need?
A: The size system will be determined by how much electricity you use, your goals and objectives and the space available for the system and its orientation to the sun.

Q: How much roof space is required for solar?
A: 1 kilowatt requires approximately 100 square feet of roof space. An average 5 kilowatt system would require about 500 square feet. Larger space is required for a flat roof due to shading created by the tilted modules.

Q: How long is the installation process?
A: The actual installation of a photovoltaic solar system in Arizona takes two to three days. The entire process, including design, permitting and inspections will take 90 to 120 days from the day you purchase your system. Please refer to our "What to expect" section for further information.

Q: How does electricity buyback work?
A: This is called “net metering” and is available from many utility companies. If you generate more electricity than you use, the excess goes back to your utility company, spinning the meter backward and giving you a credit for the electricity your PV system generated.

Q: Where can I find out about federal and state incentives?
A: The US Department of Energy (www.dsireusa.org) has a database of federal and state incentives for renewable energy. Our Solar Calculator has some of this information built in for the state of Arizona.

Q: Can a Home Owners Association prevent me from installing solar on my home?
A: Arizona law protects individual homeowners’ private property rights to solar access by dissolving any local covenant, restriction or condition attached to a property deed that restricts the use of solar energy. Senate Bill 1254, enacted in July 2007, stipulates that a homeowners association may not prohibit the installation or use of solar-energy devices (panels and associated devices). An association may, however, adopt reasonable rules regarding the placement of a solar device if those rules do not prevent the installation of the device, impair the functioning of the device, restrict its use, or adversely affect the cost or efficiency of the device. The bill also grants reasonable attorney fees to any party who substantially prevails in litigation against an association’s board of directors.

Q: What does it cost to obtain a quote for a solar system?
A: We offer a free site evaluation to home owners.

Testimonials

June 28, 2010

We wanted to express our appreciation and gratitude for the professional installation and commissioning of our photovoltaic solar system. We are very pleased and hope to enjoy the benefits of being solar power generators for years to come. Throughout the bidding, design, installation and commissioning process, we and your entire team, dealt with many unforeseen obstacles and still achieved our goal of having a working system before the Christmas holiday. Thank you again for going above and beyond to help us become “Solar Power Generators”.

Brad and Leslie W.
Surprise, AZ


I cannot say enough good things about your company! My husband and I considered solar for a number of years and after researching several companies we decided on Carlson Solar because of its integrity, quality and product knowledge. The responsiveness of the Carlson Team has been outstanding from inception to follow-up!!!

John and Susan D.

Estrella Mountain Ranch Residents and very satisfied solar customers!!



We simply LOVE our solar panels. Best investment we ever made. I cannot wait to get my electric bill every month now. I thought I would never say that. The last two months our electric use averages around $1.15 a day. We have a 5,800 sq. ft. home. Congratulations on being one of the top solar companies in the state. Your product is wonderful and your customer service is excellent.

Janis B.
Mesa, AZ